It is at the discretion of JP Office as to whether we provide a refund or replacement if you change your mind.
Of course, if an item has a major problem you can choose a refund or exchange. A major problem is when the item fails to do the job it was intended for. This is when the item:
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Proof of purchase is required for all claims (Tax Invoice/Receipt)
All goods delivered must be inspected on delivery and notify JP Office Workstations within 48 hours of delivery of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. We may need an opportunity to inspect the goods within a reasonable time following delivery if you believe the goods are defective in any way. JP Office Workstations otherwise presumes that everything is in accordance with the terms and conditions and free from any defect or damage.
For defective Goods, which JP Office Workstations has agreed that the buyer is entitled to reject, our liability is limited to either (at our discretion) replacing the goods or repairing the goods provided that:
1. You have notified us within 48 hours from time of delivery;
2. The goods have been returned to us at the buyer's cost;
3. We will not be liable for goods which have not been stored or used in a proper manner;
4. The goods are returned in a condition as is reasonably possible in the circumstances.
Customer Service Policy
JP Office Workstations is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.
Standard delivery timeframes are between 5-15 business days. Delivery to Western Australia may take up to 20 business days if stock is unavailable from our Perth warehouse.
In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.